Welcome to the official online platform of Naif Gold Trading LLC (“Company”, “we”, “our”, or “us”). By accessing and using our website and mobile application (collectively, the “Platform”), you (“User”, “Customer”, or “you”) agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use the Platform.
You must be at least 18 years old and legally capable of entering into binding agreements to use our Platform. By using the Platform, you represent and warrant that all information you provide is accurate, complete, and current.
The Platform enables customers to view live gold rates and purchase physical bullion products (gold bars, coins, and other precious metal products) directly from Naif Gold Trading LLC. Digital gold storage, investment schemes, or SIP products are not offered. All purchases are subject to availability and applicable UAE regulations.
Users may be required to create an account to place orders. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. We reserve the right to suspend or terminate accounts in case of misuse or violation of these Terms.
Product prices are displayed in AED based on live market rates. Prices may change without prior notice. Final pricing, including VAT and other charges, will be shown before order confirmation. We reserve the right to correct any pricing or typographical errors.
Placing an order constitutes an offer to purchase. Orders are confirmed after successful payment. Payments are accepted via approved gateways, bank transfers, or other authorized methods. Orders may be canceled or refused in cases of pricing errors, suspected fraud, or regulatory restrictions.
Products can be delivered physically or picked up in-store. Delivery timelines are estimates and may vary due to logistics or market conditions. Customers must provide accurate delivery information. The Company is not responsible for delays caused by incorrect addresses.
All gold and bullion sales are final. Returns or exchanges are not accepted. In rare cases of cancellation initiated by the Company (e.g., pricing error, stock unavailability), a refund will be issued to the original payment method.
Users agree not to use the Platform for illegal, fraudulent, or speculative transactions, violate UAE laws, interfere with platform security, or provide false information.
All content on the Platform, including trademarks, logos, images, product information, and design, is owned by Naif Gold Trading LLC and protected by intellectual property laws. Copying, distributing, or modifying content without written consent is prohibited.
The Company is not liable for direct, indirect, incidental, or consequential damages from using or inability to use the Platform. No guarantees are made for uninterrupted service or real-time gold price accuracy.
All transactions follow UAE laws, including AML and KYC. Identification may be required for verification before processing or delivery.
Users agree to indemnify and hold the Company harmless from claims, liabilities, or expenses arising from violation of Terms or misuse of the Platform.
The Company may suspend or terminate access without notice in cases of fraud, misuse, or violation of Terms.
The Company is not responsible for delays or failures due to events beyond reasonable control (e.g., natural disasters, war, strikes, technical failures).
Terms may be updated at any time. Changes will be posted on the Platform, and continued use constitutes acceptance.
Terms are governed by UAE laws. Any disputes fall under the exclusive jurisdiction of Dubai courts.
Naif Gold Trading LLC
Shop#1, Maryam Plaza Parking Building,
Gold Souk, Deira, Dubai, UAE
Email: info@naifgold.com | Phone: 971 42225540
Website: https://www.naifgold.com